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Veteran-serving organizations for outstanding achievement

VA’s Veterans Experience Office (VEO) is announcing plans to host an award that recognizes Veteran-serving organizations for outstanding achievement, including organizations supporting Veteran families, caregivers and survivors. The Community Catalyst Award will honor organizations for excellence in building engagement solutions that improve experiences for the Veteran community.

To determine the winner, VEO is looking for solutions to:

  • Improving the Veteran’s experience and building trust.
  • Increasing access to and navigation of VA and non-VA services.
  • Communicating VA benefits and services with effective outreach strategies.

The Veterans Experience Office is working with Ibility, a service-disabled Veteran- and woman-owned small business, on administration of this award. Any non-governmental Veteran-serving organization is eligible and encouraged to participate. VA believes Veteran-serving organizations and coalitions can increase the effectiveness and efficiency of serving caregivers and survivors of Veterans and active-duty military.

VEO is on a mission to provide the highest quality customer experience in delivering care and benefits to Veterans, families, caregivers and survivors. It continuously strives to deliver first-class service but understands it cannot do that alone. That’s why engaging with Veteran-serving organizations that share VA’s mission is an important strategy to improve the lives of Veterans nationwide. VEO wants to learn from community organizations about innovative strategies to connect Veterans, families, caregivers and survivors to services and support.

VEO invites organizations interested in the award to join us for the first webinar on October 25 from 2-3 p.m. ET. If you miss the webinar, the recording will be available online.

The Community Catalyst Award will occur in two phases. Phase 1 opens to all applicants on November 1, 2022, and will close on December 16, 2022. After careful review of the applications, judges will select 10 teams to advance to Phase 2 and present their program in February 2023. Judges will select two winners as a result of the Phase 2 presentations. Each team will not only receive $100,000, but it will also have an opportunity to present its program to VA senior leaders in March 2023.

VA knows it cannot be everything to everyone, which is why the agency needs to collaborate with community organizations to bridge gaps in service for the Veteran community.

Starting November 1, 2022, visit Challenge.Gov and click on Active Challenges for more information on the VEO Community Catalyst Award.

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